I signed up with Rackspace a while back to host a new site I was putting together. I found the "onboarding" process so creepy and off-putting that, even though they accepted me, I went with Linode instead. Like, if that kind of weird bureaucracy was what I had to look forward to when I needed support, no thanks.
Also, their sorta-cloud-sorta-VPS setup for Rackspace Cloud seemed awkward to me. It made the control panels more confusing than they needed to be.
I've been using rackspace for a year now and have had a great run of it. I did get a call early on, but I did not register as creepy. The service has been great, except for one ubuntu kernel bug caused by me using an old image to build some servers on their new openstack systems. That was confusing.
I really like openstack. As a python hacker, it's the bee's knees.
Thanks for the kind words. We were able to get everything sorted with the kernel bug? Please let me know if I can help with this or anything else. shaggy@rackspace.com
Also, their sorta-cloud-sorta-VPS setup for Rackspace Cloud seemed awkward to me. It made the control panels more confusing than they needed to be.