Racker here and very sorry that you were bounced between groups like this and then still had to try to find the info on your own. It's certainly not the experience that we aim to provide.

If this is still something we can help with, please send details to help@rackspace.com. We'll make sure that this gets to the right Rackers.

Thanks for the kind words. We were able to get everything sorted with the kernel bug? Please let me know if I can help with this or anything else. shaggy@rackspace.com

Our intent with the onboarding call is to personalize the new customer experience by getting to know more about your business or project so that we can then link you to the right resources. It sounds like we fell short of this goal when you attempted to start up your account, and for that I apologize. If you'd like me to look in to this or if there's anything else I can do to help please feel free to email me: shaggy@rackspace.com

I work at Rackspace, and I'm really sorry to hear about this experience. We are working very hard to address the control panel inconveniences that you've mentioned and we would be extremely grateful if you could take the time to provide us with some feedback on how we could improve. You can reach me directly at shaggy@rackspace.com. Thanks.

Hey there - thanks for the response, but I've already wasted at least 15-20 hours over the last year communicating with Rackspace techs, management, and senior management (so I'm told). If you truly believe you can actually do something to fix all the problems, let me know.

Like I said, Rackspace's model of hiring great people and giving premium service worked great in the old days pre-cloud, but now the people are poor quality as the company has grown, the underlying tech is horrible, and the billing and other services so bad that you can't justify the premium prices anymore.

Rackspace servers and service (in all forms) are considered harmful. Just go with AWS or Linode.