Not much they could do about this but it's resulting in a lot of bad reviews on the app stores. It would be in their interest to do better with communication to users. They are in the communication sector after all!
Maybe they should respond to the reviews directly in the app stores or put something in the app which explains what is going on. Not sure if they have the ability to broadcast message affected users but it could be as simple as implementing a better connection error message. Most of their users aren't going to read their blog or the tech press.
Maybe they should respond to the reviews directly in the app stores or put something in the app which explains what is going on. Not sure if they have the ability to broadcast message affected users but it could be as simple as implementing a better connection error message. Most of their users aren't going to read their blog or the tech press.