This is the impression I got as well. Stripe's policy seems to agree to export the cards but that doesn't mean you can pick any format and requirements you want and they have to follow them.
Chase needs the cards in a specific way but without more information it's hard to make the claim that's the only way acceptable by law.
If Stripe is unwilling to do extra work with Chase to get cards exported, that doesn't seem to be "refusing to transfer credit cards to another merchant per their policy".
Can you provide some more information on what part of the transfer they object too?
Someone else inside our group is handling this, but my understanding is Chase's requirements are per US law, and not anything too specific. But I could be mistaken. Email going out now to the parties involved to get it all sorted.
It still sucks to not get a clear answer, and not show up for phone meetings when this has been going on for at least 6 weeks.
Chase needs the cards in a specific way but without more information it's hard to make the claim that's the only way acceptable by law.
If Stripe is unwilling to do extra work with Chase to get cards exported, that doesn't seem to be "refusing to transfer credit cards to another merchant per their policy".
Can you provide some more information on what part of the transfer they object too?