> Had frequent issues with their load balancer and most of the time when we told them there was a problem, they asked us to prove it.
Probably was just a request for logs or other such evidence showing what went wrong so that they could diagnose and fix the problem? Might have been a misunderstanding
> A few times we had extended outages due to "unscheduled maintenance"
Hardware isn't magic.
It sucks that you didn't have a good experience, but this is highly anecdotal.
I handle customer support for us in a helpful and compassionate way. The support we were getting from linode sometimes felt like they didn't even read what we wrote to them.
I'm seeing 24 support threads listed in Gmail with them from 5/21 to 8/31 for various networking and uptime issues.
All hosts have hardware and network issues. What matters is how they respond to them and that's why I would hesitate to move anything that matters to a new host before I was satisfied with their track record for dealing with unexpected problems.
Probably was just a request for logs or other such evidence showing what went wrong so that they could diagnose and fix the problem? Might have been a misunderstanding
> A few times we had extended outages due to "unscheduled maintenance"
Hardware isn't magic.
It sucks that you didn't have a good experience, but this is highly anecdotal.