My takeaway is there is no bug. My takeaway is that his test email bounced because he didn't have the reputation Viva does. Emails are handled on a reputation basis, this is why we use email service providers like Sendgrid, Mailgun, Postmark, etc.
It always amazes me how people can read a blog post like this one that has a clear description of the problem with a log excerpts demonstrating the problem, and then people will confidently make up a completely different scenario that was not mentioned at all and blame the problem on that.
WTF you talking about? Rene, this is defamation and I'm probably going to take action because honestly, enough is enough. I'm fed up of folk like you who lack basic technical knowledge or any knowledge making up bullshit. Your hourly rate makes me like you have money to take.
It amazes me people read that in this community and don't know for an email to bounce it means it didn't find an inbox. If it didn't find an inbox how did he check the logs?
TFA shows an excerpt from the email log for his google workspace account, showing the bounce of email sent from viva.com.
Then, TFA states that he switched "the account" (his viva.com account) from using his GWorkspace address to a personal @gmail.com address, and asked viva to send another verification email. That one arrived.
At no point does TFA describe the author themselves sending a test email.
I think that's a misunderstanding of the tale. Viva sent a "click here to verify your email" to OP. That email never arrived because Google rejected it for missing a header. OP tried to tell viva, but they don't wanna hear it because OP worked around it.
Yeah. I think email receiving is a game of exceptions… the email receivers (In the business world it’s essentially just MSFT and GOOG of course) answer to the addressees because they are the customer, and those customers will start to shriek if their inbox doesn’t receive “Important Messages.” But GOOG or MS have no leverage over the senders in this case so they just add an exception: “if IP range is just right and message fault ___ is present, fix message” (or otherwise allow)
Of course, they do have leverage over “marketing email” senders since they can block it and no one will complain, so those senders always have impeccable compliance with every year’s new “anti-spam standard.”
Apple is another major player in the email receiving game for consumers. And they are awful, by far the worst of all the big providers. They do not send dmarc reports and they make it very difficult to tell why they accept some email and not others.
