I don't think its overblown. The major issue here is CraigsList owns the network for internet classifieds, but hasn't done anything to improve their product in a decade. The Craigslist experience has been diminishing ever since:
1) Spam, Scams, and false postings
2) Postings not taken down because they've already been sold
3) Terrible interface for adding pictures, uploading media to help sell.
Generally, the guy is sitting on top of a monopoly and is actively choosing to do nothing with it other than collect money, and prevent anyone from usurping his throne.
Now, is PadMapper out of line by stealing their data? Sure, why not. Is CraigsList out of line for wanting exclusive license on their listings? Probably not.
But when you add that monopoly, and then stifle innovation because you are either lazy or incompetent is not doing the world any good. My guess is - everyone thinks CraigsList works wonderfully because we haven't had an opportunity to see anything better. Its like saying Camera phones are the best thing ever, but its because you've never seen an iPhone.
"Generally, the guy is sitting on top of a monopoly and is actively choosing to do nothing with it other than collect money, and prevent anyone from usurping his throne."
There is nothing stopping somebody from coming up with a site that beats craigslist, nothing at all. It will be hard, for sure, but it can and will be done eventually. So it isn't really preventing anybody from usurping his throne.
"But when you add that monopoly, and then stifle innovation because you are either lazy or incompetent is not doing the world any good. "
I hear this argument over and over, that CL is stifling innovation and I just don't see it. It seems like a bunch of would-be competitors want an easy in. There is nothing stopping a competitor from taking over, except a large amount of work. Just because a company won't let anybody use their data, doesn't mean they are stifling innovation. It would be a different story if CL tried to claim IP protection on internet classifieds but that isn't the case.
I didn't mean to say they are stifing innovation because they won't let some UI hipsters gain access to their data - but because they aren't willing to cooperate at all, AND don't do anything to make internet classifieds anything other than what it already is... from 12 years ago.
Those aren't reasons that they are stifling innovation. They are just not providing an easy in for other companies, which most companies don't do either. If Craigslist didn't exist the field would be exactly the same, the new companies would face a chicken and the egg problem. How do they get users without content and how to get content without users.
I feel that the people are being extraordinarily harsh on Craigslist with requests that would be laughed at if you brought them to another company. Although that being said, CL is in a unique position where they have been able to hold their market share without innovation or even much change.
Why should they spend money and time because you are whining their interface is ugly and hasn't changed? I can apply this argument to 50% of the websites I visit every day. I'll start: eBay.
1) Spam, Scams, and false postings 2) Postings not taken down because they've already been sold 3) Terrible interface for adding pictures, uploading media to help sell.
Generally, the guy is sitting on top of a monopoly and is actively choosing to do nothing with it other than collect money, and prevent anyone from usurping his throne.
Now, is PadMapper out of line by stealing their data? Sure, why not. Is CraigsList out of line for wanting exclusive license on their listings? Probably not.
But when you add that monopoly, and then stifle innovation because you are either lazy or incompetent is not doing the world any good. My guess is - everyone thinks CraigsList works wonderfully because we haven't had an opportunity to see anything better. Its like saying Camera phones are the best thing ever, but its because you've never seen an iPhone.