The one time I mentioned getting a lawyer over a grievance with a car dealership, the customer service people immediately stopped talking to me and said all further communication goes through their lawyers.

Whoops

That’s the only reasonable thing to do in their position. Anything you say from there can and will be used against you.

It’s also the best way for any customer service rep to eject from an unpleasant exchange. 100% done with you; lawyers problem now.

Yeah, lawyering up works best in silence. Don't announce it, especially if you won't actually do it. That's just a double defeat, you show your hand in advance and they get defensive.

It's all fun and games until you're called into a deposition.