Someone returned one of their diapers used. They trusted Amazon to handle returns and labeling of inventory. Amazon labeled the used diaper as "new," and consumers assumed the diaper company was responsible for the mixup.
This is an issue with Amazon's handling of returns, which is exacerbated by their inventory mixing (all items of the same SKU are considered "the same" and interchangeable, regardless of their provenance).
I read the article, and I think the take you're replying to is still valid. As a company, you need good quality control. What this incident reveals is that Amazon does not do good quality control. If you outsource that part of your business to Amazon, your business has an existential risk.
Someone returned one of their diapers used. They trusted Amazon to handle returns and labeling of inventory. Amazon labeled the used diaper as "new," and consumers assumed the diaper company was responsible for the mixup.
This is an issue with Amazon's handling of returns, which is exacerbated by their inventory mixing (all items of the same SKU are considered "the same" and interchangeable, regardless of their provenance).