> It was just an employment discrimination matter, period.
It is tangentially related, but I believe the results were all the same. And perhaps the root cause was actually quelling the rage machine enabled by social media and the internet, but either way, the business decision remains:
How do we reduce the possibility this happens again? Regardless of how correct the Starbucks’ employees actions were in asking a non paying person to leave, and regardless of the fact that it is police who arrest people, not Starbucks employees, the event may have contributed to Starbucks’ executives concluding that the cost of providing the third place is not worth the benefit.
Looking at this another way, coffee and sugary drinks are a fungible commodity. If Starbucks is removing third places, why is there no competitor stepping in with a third place and taking their business?
> How do we reduce the possibility this happens again? Regardless of how correct the Starbucks’ employees actions were in asking a non paying person to leave, and regardless of the fact that it is police who arrest people, not Starbucks employees, the event may have contributed to Starbucks’ executives concluding that the cost of providing the third place is not worth the benefit.
That would be bad reasoning on Starbucks’s part. The problem that led to the liability was treating managers differently based on race, unrelated to the original trigger. Starbucks reasons better than that, and indeed as I note later in this comment, they have made no overall decision to stop being a third place.
> Looking at this another way, coffee and sugary drinks are a fungible commodity. If Starbucks is removing third places, why is there no competitor stepping in with a third place and taking their business?
These do exist. I’ve used them. And Starbucks still accommodates the third place usage pattern in many places inside and outside the US, including ones where lawsuits are a risk. They make a site-specific decision on what’s worth the tradeoff for them, not a nationwide or global decision.
It is tangentially related, but I believe the results were all the same. And perhaps the root cause was actually quelling the rage machine enabled by social media and the internet, but either way, the business decision remains:
How do we reduce the possibility this happens again? Regardless of how correct the Starbucks’ employees actions were in asking a non paying person to leave, and regardless of the fact that it is police who arrest people, not Starbucks employees, the event may have contributed to Starbucks’ executives concluding that the cost of providing the third place is not worth the benefit.
Looking at this another way, coffee and sugary drinks are a fungible commodity. If Starbucks is removing third places, why is there no competitor stepping in with a third place and taking their business?