> Oh, I see... I just assumed people read tickets and did the work and updated the ticket?
There are a LOT of Professional Scrum Masters and Product Managers who want to constantly review the state of tickets, make update/status comments and communicate simple questions and answers via the ticket system.
Did you mean 'x'? Yes, I meant 'x'.
Our slack bot channel exploded when we hired a new Product Manager who communicated strictly via ticket updates, literally dozens of alerts per day. They got upset when they found out every single developer had unsubscribed from all the ticket channels because of the noise.
There are a LOT of Professional Scrum Masters and Product Managers who want to constantly review the state of tickets, make update/status comments and communicate simple questions and answers via the ticket system.
Did you mean 'x'? Yes, I meant 'x'.
Our slack bot channel exploded when we hired a new Product Manager who communicated strictly via ticket updates, literally dozens of alerts per day. They got upset when they found out every single developer had unsubscribed from all the ticket channels because of the noise.