Those agreements usually permit the company to choose not to do business with you for any reason, including no reason. Usually that's fine since you can just use a competitor. But when a company has a significant market share and there are no realistically viable small business competitors, then consumers end up with no service for no reason. This is what I agree needs regulation.

> Those agreements usually permit the company to choose not to do business with you for any reason, including no reason.

At least for the linked article here the company isn't doing it for no reason, it's doing it for a libelous reason (calling the person a threat). Granted this libel is only published internally (pending a hack), so may not pass a legal threshold to be libel per se, but the actual reason for business termination may be arbitable.