I'm curious about this too.. it seems like it might be some intricacy because of Verizon business and Verizon telecom being two different entities, but I am curious if there is a technical reason for it too.
The guys on the ground and their dispatch are CWA unionized employees. The businessy guys are not.
Verizon is like a state or federal government agency. Massive complex bureaucracy that nobody really understands. As one of the ultimate legacy businesses they have all sorts of crazy settlements, agreements, tariffs, etc and segment their businesses around them.
