You're usually better off letting the IVR route you to the first dialogue tree option at least before you start spamming, otherwise you get the 'idiots who can't listen to dialogue tree' receptionist who has to transfer you to someone else anyway but might not get you to the right place on the first try.
I’ve once skipped “Search your problem through our docs” and clicked “Call Support” only to be told off like a pupil that I didn’t read the docs, really like a kid.
It surprised me coming from Apple Business Manager. It was unprofessional. Don’t skip the docs, guys!
Result: As expected, my problem wasn’t solved by following their 18-step DUNS/Apple process during the last 8 month. (My problem: My company changed both address and name, they still have both addresses with the old one as primary).
