When they don't charge money for it and you're not using it (so no views for ads), they aren't getting paid and it's costing them storage money. How is it hard to see that they are giving it away for free?

Because if they didn't treat their customers like crap, they might still theoretically have had customers at some point in the future

Someone who doesn’t login and doesn’t pay is not much of a customer.

Someone who uses an ad-supported service for free is not a customer.