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given that the sole purpose of software is to do what people want, "it didn't do what i want" is automatically incorrect behavior


So that would mean as soon as your software has 2 users, it is broken because it doesn’t conform to their 2 (different) imaginary specs?


Yes, unless you have a sufficiently complex and inscrutable EULA to point to as proof that at least one of the users was out of spec.




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