You don't need to tell everyone the specifics, but you need to tell her... provide her with more than any rational person would consider reasonable and say publicly that you are doing what it takes to make the situation right.
Most rational thinkers won't continually bad mouth you if you genuinely show remorse, offer compensation (thereby providing something, in theory, she could lose) and approach the situation honestly. As any person that has ever done any customer service knows, the quickest way to placate an angry customer is to admit when you are wrong and look to find solutions that would make said customer happy. It's amazing how powerful a "Crap, I screwed up, I'm sorry, let me fix this" is.
She shouldn't be asked to do anything... she should be given enough reason to produce a positive blog post on her own. It's not as good as it would have been prior to her posts, but lesson learned.
You don't need to tell everyone the specifics, but you need to tell her... provide her with more than any rational person would consider reasonable and say publicly that you are doing what it takes to make the situation right.
Most rational thinkers won't continually bad mouth you if you genuinely show remorse, offer compensation (thereby providing something, in theory, she could lose) and approach the situation honestly. As any person that has ever done any customer service knows, the quickest way to placate an angry customer is to admit when you are wrong and look to find solutions that would make said customer happy. It's amazing how powerful a "Crap, I screwed up, I'm sorry, let me fix this" is.
She shouldn't be asked to do anything... she should be given enough reason to produce a positive blog post on her own. It's not as good as it would have been prior to her posts, but lesson learned.