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> Writing well is extremely hard.

Please.

Writing like Michael Chabon or Aaron Sorkin is hard. Having some basic compassion in how you interact with people is not. This email didn't need to win any awards — it just needed to have some minimum level of sensitivity. As I said in a cousin:

"he 'would enjoy meeting' me"

I don't think she really gives a damn in her current state what this guy would "enjoy" doing, is really the point here.



I have to agree with you.

If someone falls over in the street, you probably ask if they're okay. If someone worse happens to them because your website failed to make someone safe, then you don't tell them you'd "enjoy meeting" them.


I completely agree with your last sentence.

However, I at least, find writing about emotional matters to be extremely difficult. When I sit down with a goal of saying something nice, to show some compassion, to show what I'm actually feeling - what I usually end up doing is twisting the knife.

So in general I write less, and see the people face to face ASAP. Any other way is just harder for us both.

I could have easily made this mistake.




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