I get having a passion for your product -- I really do. Some of the responses here from Jason are on the border line, though, and I think they are making the situation worse overall. I wish, for his sake, that he'd have quit while ahead.

Without a doubt, Jason has the best intentions here, but I'm getting a really bad vibe from reading the entire thread -- particularly the by the way, you contributed to a ticket and I can look it up so I'm going to remind you so that you'll look stupid for bitching about us bit.

The hostile you-are-wrong attitude, while maybe technically correct, is a disaster for outside perception.