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As a tech enthusiast, I occasionally get surveys to possibly sign up to try out a new version of a Google UI. I've never actually done it because the time windows don't usually work out, but signing up for these user studies is definitely something I ended up in by being in the tech crowd.

But I also have done a lot of tech support for senior citizens, who don't have the innate ability to stumble through bad UI like a lot of us millenial-types do. I feel like Google is talking to the wrong people.

I suspect that if Google UI designers spent some time in senior citizen communities watching people use their email, almost everything about how Google designs web pages would be thrown away.



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