They do not accept emails, they email from service@paypal.com which is a no-reply address. The only way to provide them with tracking numbers is through the Resolution Center - yet in the resolution center they don't provide any transactions that they need tracking for. I emailed Paypal about this and they said they would send me an email with where to provide the info to, they did not send the email, they sent an Appeal Denied email yet I didn't even get the opportunity to appeal my case!
"they said they would send me an email with where to provide the info to"
If you have promises in writing, then quote those in future emails and remind them of the problem you faced in resolution center. Don't say "bug", but just that you need an alternative way to send proof of delivery.
I wouldn't mind seeing a screenshot of that email they sent to you promising to send you a future email. It's odd they would promise but not do it, considering they also made promises over the phone.
Perhaps throw together a blog page with screenshots and a timeline to illustrate more substantially their incompetence and your innocence! Let us know how you go!
