I first heard of Zenefits when the CEO withdrew a job offer for someone who asked (anonymously) on Quora if they should accept an offer from Uber or Zenefits. The CEO didn't want anyone who wasn't all in for Zenefits "world changing" product.
Since then: that CEO got busted for writing a chrome plug-in to help people get around California's webinar requirement to get a license to sell insurance.
And the new CEO—the old COO—sent out a memo that sex in the staircases and alcohol in the office are not OK.
And he had to give away a huge portion of equity to early investors who accused the old CEO of turning Zenefits into a criminal enterprise for using unlicensed brokers to sell insurance.
> Since then: that CEO got busted for writing a chrome plug-in to help people get around California's webinar requirement to get a license to sell insurance.
I don't understand how he wasn't charged criminally for that.
> And the new CEO—the old COO—sent out a memo that sex in the staircases and alcohol in the office are not OK.
This was a deciding factor for a lot of people choosing not to work at Zenefits.
I know I wouldn't want to work somewhere that frowned upon getting drunk at the office and having sex with my co-workers in the office stairwells.
Friends with Zenefits: Two co-workers who have a sexual relationship in the office without being emotionally involved or committed to each other. The sexual encounters only occur at the office during working hours.
Since then: that CEO got busted for writing a chrome plug-in to help people get around California's webinar requirement to get a license to sell insurance.
early investors who accused the old CEO of turning Zenefits into a criminal enterprise for using unlicensed brokers to sell insurance.
I guess they somewhat misinterpreted the Y-Combinator preference for entrepreneurs who are a "little bit naughty."
I'm of two minds about that. On the one hand, that's bad for the obvious reasons that I don't need to repeat.
OTOH, most of these training videos exist for stupid reasons. They don't make brokers any better at navigating ethical dilemmas -- as the content is usually 100% obvious -- nor make them any more predisposed to be ethical. And they training videos did that, and they do actually watch them, said brokers don't remember any of it two days later.
The training, and its mandate, basically exist to protect someone else from liability: "see, we told them you can't lie to potential customers, not our problem!" And that, in turn, probably exists only because we tolerated that defense:
"Yeah, I [did obviously unethical practice] ... but no one never told me I couldn't!"
So we all go through the motions of watching a mandatory training video that tells us nothing we didn't already know and won't remember anyway.
These were basic training videos/courses to teach them how to be brokers!
They hired random salespeople, and cut corners (=cheated) on the very minimal (52 hours) state required training to allow them to be licensed insurance brokers.
The result was their brokers ended up being very ignorant of insurance products and practice.
Ethics is a small portion of the requirements. It's mostly basic stuff on what insurance is.
Most other states will waive the pre-licensing requirements if you are already an agent in one state. Sometimes it depends on your state.
They still want their ~$100 a year though.
It is a requirement of the State of California to be able to sell insurance in that state. It is independent of any federal regulation, or any other state's regulations.
Usually right before a major market correction, at the peak of a bubble, unsavory, downright illegal and deceptive elements are introduced because of the monetary incentive.
I'm looking at the headlines and thinking whether the clock has begun ticking.
Weak correlation. The bad actions at Zenefits were going on several years ago. The same was true of Theranos, their ill behavior goes back nearly to the beginning of the company.
There may be somewhere between 250 and 300 total billion dollar "unicorns" at this point. So far as I've seen the last two years, the Zenefits companies are still rare.
The money parade doesn't end until the Fed pulls the plug on hyper low interest rates. It started there and it ends there, as it did the prior two easy money periods of time (late 1990s and mid 2000s). Until then, the trillions in cash sloshing around will keep seeking better returns via various forms of higher risk speculation.
I reminds me before the 2001 crash I remember at the height reading a 3 inch long story in the WSJ mentioning that a business school professor did background checks on a 100 tech startups. Found 1/3 of them had CEO/COO/CFO's or board members that had been prosecuted previously for securities fraud.
Perhaps it's the same guys from 2001 pumping and dumping but have found a clever way to avoid the SEC by keeping a private equity market that only VC's have access to so they can play hot potatoes until a unicorn IPOs
Since the sort of dip last year it seems the clock is ticking. Look at unicorns that were about to IPOnin Q1. AppDynamics got bought by Cisco, other moved their plan to somewhen 2018 IPO. You read about more lay-offs then in previous times. Something is going on, maybe a deflation or a slower beginning of a bubble burst.
Sachs is right that the SMB market is very cost sensitive.
We use both Zenefits and Gusto (mainly because of legacy issues - neither offered both benefits + payroll when we started)
Zenefits manages our health insurance and onboarding, and Gusto does payroll. We don't pay Zenefits directly. With this layoff, there's about zero chance I would consider switching to their payroll service (even though it's about 20% cheaper than Gusto)
Gusto has a really solid UI. However, their problems are that unlike ADP, they require a long lead time (5 days I think?) for payroll. They also don't differentiate between part time and full time staff which makes this prohibitive if you use a lot of part time staff with few hours. Neither service provides a "full stop" HR solution - we have to use WhenIWork for timesheets and scheduling, and Workable for an ATS. I could justify their pricing if this was all rolled in.
Gusto recently doubled their prices so we are looking at OnPay which is about 1/3rd the price of either Gusto or Zenefits for payroll.
As an employee paid via Gusto, they beat the hell out of ADP.
My favorite bit about ADP, at least as used by my large-ish acquirer, is how they go out of your way to prevent your browser from being able to remember your user + pass. My second favorite is how those morons have a vacation scheduler, and if you put in two dates, my default it includes weekends. eg request vacation mid week 1 to mid week 2, and you have to read carefully or it takes 7 days of vacation from your vacation account. For salaried employees, that they know are salaried because they do my payroll.
I've used ADP for years and I have never successfully logged in without resetting my password, even when my password is correct because it is saved in my password manager or written down. I don't log in that often, so I'd like to think they are periodically resetting passwords for "security". But I don't think that is what's happening. :(
It's because their ridiculous password age restrictions are shorter than the frequency with which the average person logs in. I, too, have had to change my password every time I login, for YEARS. And if you get it wrong 3 times, you get locked out and have to wait for HR to unlock.
And, pre-workforcenow, you had to click a little up arrow 8 times to add 8 hours to your PTO on Monday. Then you move on to tuesday. Then Wednesday.....
When ADP locked me out, I found that just restarting my browser or using a private browsing window would usually work. Their "lock out" seemed to be saved in some temporary session state.
Gusto got their lead time down a year or two ago. Now you can run payroll by 4PM Wednesday and it will go out on Friday.
The price increase is annoying, but they also added a lot of features, so it didn't seem unreasonable. Agree it would be great if they added in time tracking.
Gusto makes me so happy. The feeling of a dozen nasty government tax forms being filled out in a couple clicks is sublime.
From my perspective, it's an absurdly good deal for the money. Not sure if this context matters, but there were only 2-3 of us (angel-funded) and our needs were simple. We don't use them anymore because we were acquired, but I'm still full of love for 'em.
BTW, we also do health insurance and on-boarding, and there lot's of benefits to it being under the same roof as payroll. Feel free to reach out if you're interested in moving those over to Gusto!
I worked at Zenefits for a year. Was employee ~600.
This move was much needed 1 year ago - just an awful place to work all around.
Most of the raelly good people I met there have left - the people I know that stayed either had golden hand cuffs or weren't the high achieving type, to put it nicely.
Those aren't really worth much anymore -- once you hit a bump in the road, employee options are the first things to be wiped out. If investors received a larger share as has been reported, it's in preferred shares, which probably wipes out the employee options.
If everyone gets 2x shares/options, there's no change in ownership -- someone lost out, otherwise they wouldn't do it. And preferred shares are tickets for the front of the line, and quite possibly with onerous terms that aren't public (whether it's a multiplier, or something else). Between a lowered valuation and more shares given to investors and the burden of a high valuation..... things don't look bright for the future of Zenefits, and especially not their employees.
can you explain a bit about how preferred shares wipe out employee options? thats only in the scenario the company exits for far fewer than its current valuation?
1. Usually debts are paid off first, then preferred shareholders get their money back, before regular shareholders get a chance to sell. I got a 1099 for $0.00 one year thanks to this!
2. When new shares are issued, usually preferred shareholders get shares for free to maintain their percentage in the company. Other existing shareholders do not, of course.
The artificial need for ever increasing growth and valuations is so destructive in this town, need to start rethinking some of those attitudes. We just have to hit this weird fake number with no basis in reality, or people's lives get ruined. Why?
I get how capital and return on investment work, but maybe it's time for a different model.
The fetishization of startups and venture capital is to blame. There's no concept of creating a sustainable business when you take someone else's money. Investors need 1000x + returns on investments because that's how it works. 1000 startups they invest in fail so 1 has to pull the weight of the others. This model is broken for sure, but I don't know what they cure is.
Not that it is a good idea, but I wonder what would happen if a version of "basic income" for VCs was created, the difference being that no exit or return is needed.
The problem is when you bootstrap your startup business, and your competitor is a VC backed startup. They don't need to think about revenue, they can build a product they give away for free - and you need to price it reasonably to pay salaries. Competition with a free product always leads to a race to the bottom. A few years later, these competitors will burn, but you cannot wait years to turn in a profit.
The best time to bootstrap is right after a crash. Many years ago I worked at a startup that flamed out. A couple of guys went off and developed a similar product to fill the niche abandoned by that company, and no VC would even touch that space (remember the buzzword "B2B"?). Right there those guys had a 2-3 year window to develop a product and build a brand almost undisturbed by competition.
I started my career at a company that was entirely bootstrapped, and by the time I left, they were doing nine figure annual revenue. Since then I've worked at VC-backed startups (all of which have actually generated revenue). The longer I think about it, the more I think that bootstrapping at the beginning is the right move, and then to see how far you can go while bootstrapping. Raising money should be on the table, and will often be the right decision, but the longer you can go without raising it, the better position you'll have put the business in to succeed after raising.
I take your point. But as a practical matter, this is a foolhardy (and somewhat tautological) approach to building a business. It is to say, "We must raise too much money in order to compete with other companies who raised too much money, even though it will almost certainly lead to both of our companies ultimately going out of business." Moreover, it seems that the people who (perhaps intentionally) get their companies into these situations cannot publicly acknowledge the grim reality of what they're doing (if they even understand the consequences) while raising the kind of money they'd need and pretending to their employees about the company's rosy future. It's fuckery all around and the only people I feel bad for are those unfortunate enough to be suckered into working at these places.
It's somehow the prisoner dilemma applied to startups. I've raised ~30M$ as a founder in my past startup. For my next adventure, I'd love to bootstrap (with personal savings from my last exit). But here is the (prisoner) dilemma: if I start something that needs to be profitable and my competitor(s) are also bootstrapped businesses that needs to be profitable, game on. If my competitor is a VC-backed startup, I might be in serious trouble. So either I find an industry VC won't touch (porn?) or the prisoner-dilemma for startups is hanging over my head.
I don't think it's fair to assume that a war of attrition must be fought by parties with equal resources. I can't think of any reason why a patient enough small player could not wait long enough by the river.
There is also the option of aiming for a segment of the giant market a la 37 signals.
Me, I don't think I would ever go after one of these giant markets if I truly believed that the only way forward was to raise 8-9 figures and pray that my competitors die first. It's unreasonably risky.
I disagree. It just takes rigid discipline and perseverance. The value proposition, business model, and team emerging from that will be fierce. I sense that these stories are much less reported and talked about, since they have less click appeal...
This is why, when leads mention a VC backed competitor, I say something like: They'll be gone when the money VC dries up. You can trust us to stay for the long haul because you are our boss.
The downside of that is that if your product strategy is beholden to a few early adopter customers then it becomes much harder to make the changes you need to "cross the chasm" to the mainstream market.
Silicon Valley is the greediest place on Earth. That's why we're all so "successful". If making more money, either because we want all the nicest things, or because we just want to keep our heads above water, weren't on the top of our minds, no one would be working as hard as we do.
The funny thing is - this wasn't the case even 20 years ago. Silicon Valley was still a place you went primarily to work on cool stuff, secondarily to hopefully get lucky and build a company worth a shitload of money. You went there to change the world and work with the best, money was a decent side benefit but not required. Most took a pay cut (after cola) to move there and work on these awesome computer things everyone was talking about.
Now it's 100% about the money - just look at what is being funded. Almost no real "tech" companies - just a bunch of folks writing slightly different variations on how to sell ads. I have to try to keep a straight face when I have some obviously-way-more-talented-than-me engineer telling me about some silly worthless app they are working on. It obviously does not move humanity forward or progress the art of their profession in any way - it's just a lottery ticket people have deluded themselves into thinking they are "making the world a better place".
The change in tech startups has been extremely sad for me to watch. What used to be inspiring is essentially now one step removed from fraudulent.
This take is not completely fair - there are a lot of startups also doing interesting things - but it's closer to reality than not - and nothing like what you envisioned as a "startup" even just before the dot com era.
Renting a room in a shared apartment in a sketchy neighborhood (Mission/SOMA), depending on the company cafeteria for most meals, and riding the bus to work, i.e. the standard startup employee lifestyle, is a marginally lower standard of living than that of a typical grad student. Maybe the Macbook Pro you carry will be kept slightly more up to date.
University campuses typically have everywhere you'll need to go within a compact walkable envelope, and you can generally live within a short walk of one of the edges. The grad students are coming out ahead, in my view, since they don't have to contend with flaky and crowded transit.
If startup employees are being greedy, they're doing an exceptionally poor job of it. They would enjoy much cushier lives as, say, mechanical engineers and accountants in the Midwest.
So is everyone being greedy? The startups taking the money are greedy and to blame, but also the VCs are to blame for investing in so many startups? I don't think it's that cut and dry. You could replace your sentence with "stop supporting capitalism".
Bingo. Also would be nice to see VCs start to set existing–not projected-revenue requirements before investing. If it's not making money, it's not a business.
The problem with this philosophy is that it would have caused investors to miss very successful investments. Since the number of big wins is limited, there is a very real risk to professional investors to NOT being in wins.
This approach also basically rules out entire classes of investments (e.g. biotech).
It may be apocryphal, but Google (market cap: $567B) is rumored to have taken its first investment before it had incorporated, and well before it started making money. I'm sure there Google is not alone in this respect.
That's sort of antithetical to the purpose of venture capital, which I understand to be moonshot research projects that create something new, something that might take years of work before it sees revenue.
The whole point of investing is that you are doing so based on potential. Regardless of what the current value is. In fact, the lower the current value is the better!
The fact that the pendulum has swung too far doesn't mean the approach is spurious.
Founders can invest their own money first, though. The only caveat is like some above who mention investments in research-level projects (not software startups). Depends on the company, but in the context of Zenefits they clearly blew the extra cash on nonsense.
>The artificial need for ever increasing growth and valuations is so destructive in this town, need to start rethinking some of those attitudes. We just have to hit this weird fake number with no basis in reality, or people's lives get ruined.
Silicon Valley is the only town I know where a thing like "profitability" is seen as a weird number.
Maybe I'm missing your point, but these jobs wouldn't exist if it wasn't for endless VC capital and ridiculous valuations, so I'm not sure the net effect is leaving these former employees "worse off".
>but maybe it's time for a different model.
Be self-sustaining or go under; why should it be any other way?
An angel investor recently responded to my pitch materials by scolding me for saying that our unit economics were strong enough to make most of our revenue profit (which is true). He said it "wasn't smart" and that other investors would question whether I'd thought through our business model. Months later, I am still at a loss for words.
He claimed that costs would outstrip our margins as we grew. I have to assume he just thinks this is how startups work, because most of the costs he specifically brought up don't actually exist in our market/business model. In any event, if you have an instinctively negative and suspicious reaction to profitability, then as a business person, I want nothing to do with you.
It's a play on "nobody ever got fired for buying IBM," the original FUD. It relates to that person seemingly thinking that a high run rate is de rigeur. Like IBM in the 60-70s, Heroku is among the costliest providers.
Just playing devil's advocate here, I think the whole venture capital/startup ecosystem is really broken. But: imagine for a second that you have a really good business model. It will be profitable beyond a certain scale. You don't have the capital on hand to grow it to that scale yourself while eating the losses. What's a guy to do? Meanwhile, some other guy has a lot of money and is always thinking about how he could be making even more money. He can bankroll you until you hit the sustainability threshold and become profitable, in return for a share of profits, or stock, or something similar. A return on investment, essentially. If you don't have a system like this, only existing big players can sink the capital into ventures like this, where they require a large scale before returning profits. And large companies are pretty risk averse in general, so that's not a great solution either.
The issues is that the VC wants to see growth, since growth means you're edging closer to profitability. They'll continue to give you more and more cash if you need it, as long as you look promising. This creates the incentive for you, as the startup, to make it look like you're growing, in return for more VC cash. Regardless of actual growth numbers. Growth "hacking" is a result of the incentive structure. But the system exists because there are business models that cannot be self-sustaining from day 0 that, nonetheless, could possibly be a very good investment for a VC to make if it grows large enough.
Software developers are hopefully socking away a lot of their income while the days of great pay are here rather than spending it. When the housing bubble burst around 2008 many real estate agents found themselves in trouble because rather than saving while the going was good they were spending it on new cars, new larger house, nice vacations.
Edit: this isn't to say we are in a bubble that will burst, its to say that eventually developer pay will come down (as supply catches up)
Eh, developer pay and engineering in general has been a high paying field for eons. It takes a lot of specialized knowledge to do and that's only becoming more of the case as the industry further specializes and expands. It's like how there used to be one kind of doctor and now there's hundreds of specialties.
The only ones hurt will be generalists. It's not like you can pull a guy off the street and have him do 90% of dev jobs. The number of people capable of doing the job well will mean it always pays fairly well.
Real estate on the other hand can be done by anyone with some charisma and decent reading/writing ability which is probably about 50% of the population. These are the niches where high paying jobs don't last. Look what happened with Uber recently, once the job seekers catch on to an easy source of high income it's a few years or less before that income dwindles from excess supply
This may seem off topic but bare with me for a sec. I've been shopping for a house and have started to learn about how real estate transactions work. One of the things I was surprised to discover was the amount of selling costs produced by middlemen (9-12%). Given the pricing of homes, this is far from an insignificant cost. From my calc considering current interest rates, the breakeven time for reselling a home at the price you bought it, is ~ 7 years. Sell before that and you have to jack up the sale price to try not to lose a sizable chunk of change.
As I buyer I'm constantly reminded that they are free to me, but as they say "there's no such thing as a free lunch." These costs are just passed on to the buy via a higher price; hence the [now] fallacious "home prices always rise."
If the cost of housing rises with each transaction, then it seems logical that the economy must grow to support higher wages to support higher costs of living, right? This got me wondering how much of the necessity for growth is a by-product of unnecessary middlemen taking cuts of various commodities?
All the time on everything. That's how a sustaining economy works. Every one gets a piece by inserting themselves in the pie.
But the same time the idea is that everyone in the chain is delivering value or else they wouldn't be there because someone else will provide something better by ruthlessly removing said intermediary out when it is no longer efficient.
If you have a better way of selling houses between people without the need for that 9-12% you would be doing it now or you would have done it by now.
Literally the definition of a founder. You find opportunities to exploit.
From the sellers side, the agent makes sense. Although I would argue a flat or time based fee is more appropriate than a percentage of sale price. The buying agent delivers relatively little value once the purchase agreement has been signed so I would argue they are essentially rent seekers.
I don't believe I'm missing the point you're trying to make; on the contrary, you're missing mine. Selling costs create and artificial floor. It's a pretty simple point that is in no way mutually exclusive to yours.
If you have a sustainable business you can get a loan instead of giving away equity. The problem is that you have to consider what your competition is doing. If you can take out a loan for $200k and grow by 15% a year your lunch will get eaten by the startup that gets $10m in funding. But generally a startup will only get funding if there is potential for the investor to get a great return on their large investment, so many ideas are not competing with startups.
One answer: destructive to other businesses that can't compete with VC-backed price dumping. A good recent example was wash.io: they undercut and drove out a bunch of laundromats in San Francisco, and then, just to put the cherry on the stupidity cake, they went out of business themselves, so now there are a whole bunch of people in SF that can't do laundry. There was an extensive Twitter debate about this that I would link to, but it appears to have all been deleted.
Where did all the washing machines go? Did they destroy them? If all those places sold their washing machines when they went out of business then the capacity for doing laundry was conserved.
Come on. You can't just conjour up a laundrette like you spin up an AWS instance. You need to find real estate, employees, equipment. All of those will have been redistributed when the business shut down and any new proprietor will have to start all over from scratch.
I think the GPs point was that presumably the equipment and real estate still existed at some point after wash.io shut down. They could have been sold off as businesses rather than simply being dumped through an auction house, but it sounds like that's not what happened.
Well, that might tell me a bit about why I wasn't getting calls - I actually wanted to work there! I've spent 12+ years in the insurance industry all with large market leaders, and I think it'd be fun to do something disruptive - you know, just not illegal.
At some point, mass layoffs just scream “management screw-ups” and there should be major legal consequences for doing so. Otherwise, layoffs become an easy crutch for money-grabbing executives to screw over innocent workers without really punishing poor decision-making.
For instance, if the total layoffs per year exceed some amount (say 25% of the workforce, which still seems absurd), the company should automatically have to pay a fine, such as 5% of the total salaries that were “saved”. In addition, they should be required by law to give a one-year severance per employee in that situation. Management screw-ups need to come at a damned high price so that this becomes a rarity.
There are laws like this in places other than the US. They mostly make it so that companies hire full time employees at a much slower rate because they are afraid of the consequences of firing people. You end up with a two tier system of real employees and a sea of contractors.
It's important to really think through what the actual results of a proposed policy will be. Unintended consequences abound.
In the U.K. if you make someone redundant (i.e. Restructuring, not firing for performance/misconduct) then you cannot rehire for that role for 6 months minimum. Also if you make more than a certain number of staff redundant (I believe something like 20-25% of your workforce) then the government gets to audit you to see if it was business malpractice that caused the need for the redundancies.
What if the macro-economic situation changed? A competitor got a strong edge in a winner-take all market? A break-through technology emerged? One of an infinite number of unforeseeable circumstances arose that required a greater than 25% workforce cut independent of any careless management? Requiring a year's severance for every employee cut in such drastic scenarios could easily make many companies insolvent.
But I was under the impression that Vancover was incredibly expensive.
Your take home pay at the end of the year would be 88k - 116k (if those numbers are to be believed). After accounting for rent and other expenses, I feel like that's average at best.
It is, but Vancouver is also well known for not paying well. It's expensive because of a real estate bubble, not because it is overflowing with high paying jobs.
Looks like they have an awesome location right on Homer in Yaletown, although it doesn't seem like the office will fit more than 50 people give or take.
Anyone know how large they're expanding into Vancouver?
Sometimes I feel that a well-publicized hiring binge usually precipitates a layoff. I've seen it happen enough times that it makes me skeptical when I hear terms like "explosive growth".
Over the years I've had recruiters from Theranos to DraftKings contact me, both with the spiel of "unlimited growth", and we all know how those went. :/
This hn not reddit. We don't have long pun threads. We don't really acknowledge the voting system bec it's not about karma but rather about surfacing the best discussion.
Your comment looks like it's almost exactly copied from a reddit thread if you just replace "if this was reddit" with "if I wasn't poor"
Since then: that CEO got busted for writing a chrome plug-in to help people get around California's webinar requirement to get a license to sell insurance.
And the new CEO—the old COO—sent out a memo that sex in the staircases and alcohol in the office are not OK.
And he had to give away a huge portion of equity to early investors who accused the old CEO of turning Zenefits into a criminal enterprise for using unlicensed brokers to sell insurance.
This news does not surprise me.