I'll add that this past year, multiple times the site told me my Prime shipping delivery date would be X. No further communication to indicate a delay.
Well, that's disappointing. Myself, I find myself being notified of the delay almost immediately. Let me walk you through it:
1. Page for the item says, "Order in the next 4 hours and get it by Tuesday".
2. Sounds sweet, I really need it by Tuesday. Order now with 1-Click, please
3. Email shows up seconds later: "Your item will arrive on Wednesday!"
Fuckers. That's not a one-off, either, I'm finding it to happen pretty regularly these days.
Yeah, I don't do 1-Click (e.g. didn't start Prime until 2 years ago), and I've seen that sort of thing on my consolidated orders when I check out.
Sometimes I can get it isolated to one of the items in my cart, although it can't remember if they then came from different warehouses.
Don't know about this being a Dark Pattern, though, vs. Amazon regressing to the mean, as others have noted in this context in other HN discussions, there are bound to be consequences to treating your technical staff horribly, with search's eternal awfulness being front and center.
Don't know about this being a Dark Pattern, though
I don't know, either. Frankly, of late I'm content to write it off as either apathy, incompetence, or left-hand-doesn't-know-what-the-right-is-doing.
In the end, I don't care other than intellectual curiosity so that I don't slide into the same cesspool in my work. What matters, in a world of nearly infinite online vendors, is Amazon's reputation. Without that, they're nothing in my book. And in my book, Amazon's reputation isn't anything near what it was ten years ago. Nothing major, I guess, but that reputation is being chipped away one hammer stroke at a time. Knock-off items, okay, I can mitigate that. Blatantly lied about when my item will be delivered? Bah, I grew up in an age of "allow 4-6 weeks for delivery", one more day won't kill me. But those things start to add up. Which is why I continue to seek out other vendors, and don't see myself doing much business with them in the next couple of years.
Good point, and for that matter, a Dark Pattern they could decide is a bad idea (especially if it's not authorized at a high enough level) would be a lot better than a regression to the mean, which is much harder if not impossible to fix.
I still have a higher trust in them than pretty much any other general on-line merchant (a finely honed BS detector and general suspicious nature about anything "too good to be true" makes a difference, plus watching my father get burned on an iPhone purchase on eBay where the merchant played eBay like a fiddle) ... but they're getting me to start to look at others, which is not what I think they want....
Well, that's disappointing. Myself, I find myself being notified of the delay almost immediately. Let me walk you through it: 1. Page for the item says, "Order in the next 4 hours and get it by Tuesday". 2. Sounds sweet, I really need it by Tuesday. Order now with 1-Click, please 3. Email shows up seconds later: "Your item will arrive on Wednesday!"
Fuckers. That's not a one-off, either, I'm finding it to happen pretty regularly these days.