"It’s extremely rare for these types of mistakes to happen, and when they do we take them very seriously to improve the experiences of customers and sellers."

Bullshit. Literally everyone I know has had this problem with Amazon (albeit not with poopy diapers). Is this a repeat case of Amazon managers looking at metrics and assuming all is well?[1]

[1] https://www.startuparchive.org/p/jeff-bezos-recounts-the-tim...